THERE ARE 3 CORE MODULES OF CONTENT TO SUPPORT YOUR IMPACT

MODULE WORKSHOPS

C01 Crafting the Patient Experience
C02 Establishing Your Niche
C03 A.C.T.I.O.N Framework

C04 Activating Your Care Plan

MODULE C - CARING FOR CUSTOMERS

Task List

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Getting Started

(Watch Time: 04:24)

 

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Workshop #1 - C01 Crafting the Patient Experience

(Watch Time:1:25:59)

    Workshop Content

    - What is the CEO System
    - What is a User Experience
    - How do you Implement UX into a clinical encounter
    - How to trigger loyalty and a desire for your service.
    - How to make YOU and HEALTH a habit
    - The two types of consumer triggers
    - Incorporating health behaviour change into your practice
    - The key phases of clinical care and the outcomes you need to reach in each.
    - Why Assessment is the most important part of care.

    Workshop Handouts & Tools

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    Workshop #2 - C02 Establishing Your Niche

    (Watch Time: 56:11)

      Workshop Content

      - Integrating Clinical process with user experience design

      - Why you need to niche

      - How to find your niche

      - The difference between your product and your niche

      - The blue and red ocean

      - Narrowing your focus

      - Connecting your purpose and your niche

      - The hero’s journey and it’s connection to you as a guide

      - Wicked examples of various niches

      - The 3 basic elements of an effective business

      Workshop Handouts & Tools

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      Workshop #3 - C03 A.C.T.I.O.N Framework-

      (Watch Time: 1:12:24)

        Workshop Content

         – The user journey

         – The roles of a clinician and the danger of being them all

         – The Transformational Care Plan

         – The ACTION Framework

         – The Care Plan Roadmap

         – A Sample CARE plan for you to copy

         – The Maintenance Phase

         – How to add Community

         – How to add Coaching

         – How to know whether to offer coaching, community or 1:1 care

         – Building a clinical value chain for an advanced practice

        Workshop Handouts & Tools

         

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        Workshop #4 - C04 Activating Your Care Plan

        (Watch Time: 08:58)

          Workshop Content

          Review of All Module C Content

          Workshop Handouts & Tools

           

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          Bonus Training

          (Watch Time: 1:02:28)

            Downloads