Module C Workshop 1: Crafting the Patient Experience

Length of video: 1:26 minutes

WORKSHOP CONTENT

- What is the CEO System
- What is a User Experience
- How do you Implement UX into a clinical encounter
- How to trigger loyalty and a desire for your service.
- How to make YOU and HEALTH a habit
- The two types of consumer triggers
- Incorporating health behaviour change into your practice
- The key phases of clinical care and the outcomes you need to reach in each.
- Why Assessment is the most important part of care.

WORKSHOP HANDOUTS & TOOLS